The Senior Account Manager creates long-term, trusting relationships with our customers by overseeing the portfolio of clients, developing new business from existing clients and actively seeking new sales opportunities.
Duties and Responsibilities
The Senior Account Manager serves as the lead point of contact for customer account management matters by developing, building and maintaining strong, long-lasting client relationships
Negotiates contracts and close agreements to maximize profits ensuring the timely and successful delivery of TerraSond solutions according to customer needs and objectives; clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecasts and track key account metrics, prepares reports on account status
The Senior Account Manager Manages and Collaborates with Project Managers to identify and grow opportunities and works closely with the Sales Team to understand customer requirements, promoting sales of company services and providing sales support
Assists with challenging client requests or issue escalations as needed
The Senior Account Manager develops sales plans to introduce services in new markets, identifies potential new clients, develops new business with existing clients, identifies upsell opportunities and attends trade shows and seminars to promote services and to learn about industry developments
Develops, prepares, writes, presents, and/or responds to proposals for specific customer requirements, including request for proposal responses, technical documentation and industry-specific solutions and delivers technical presentations that explain TerraSond services to customers and prospective customers
The Senior Account Manager keeps informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest service-line developments
Knowledge, Skills and Abilities
Proven experience as a Senior Account Manager with technical sales and/or marketing and managing relationships with key clients
Solid understanding of performance reporting and financial/budgeting processes
Excellent organization, project management and time management skills
Excellent listening, negotiation and presentation abilities
Strong Senior Account Manager business acumen and the ability to understand the business needs of TerraSond
Able to demonstrate an enthusiastic approach to resolving problems with a pleasant and articulate manner Experience delivering client-focused solutions to customer needs
Solid experience with CRM software and MS Office
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Strong verbal and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Strong inner drive, self-motivation, and goal-orientation
Ability to work both independently and within a team environment
Professional in appearance and demeanor
Fluent in English both verbal and written
Works well in organizing short-term teams and building internal relationships
Required Background and Experience
Technical Industry Expert with 5 years of Geospatial experience including hydrography, geophysics, geology, and related disciplines
A sound understanding of the US and International markets relevant to TerraSond
Degree in relevant discipline desireable
Candidate must be legally eligible and insurable to drive to regular assignments
Certificated and Licenses Required
Valid Driver’s license
Work Environment and Physical Demands
The work environment and physical demands described are representative of those an employee encounters while performing the essential functions of the Senior Account Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in the office environment approximately 100% of the time using standard office equipment
Occasional requirement for travel, possibly at short notice
Due to the nature of this role, the Senior Account Manager may be required to work outside of normal work hours in order to meet client imposed deadlines and achieve the required outcomes of the position
TERRASOND, an experienced multidisciplinary organization, remains one of the few truly independent, agile, client-focused survey companies. We deliver innovative, reliable geospatial solutions with a strong company-wide culture in HSE/Q.
OUR GREATEST resource is our people.
Our mission is to collect, compile, and identify geospatial and geophysical information that provides the best possible solution offering the lowest risk for our clients.
Local around the globe, we excel at executing remote and challenging surveys. We have successfully completed thousands of surveys in over 22 countries around the world for over 330 clients. These range from inland surveys to deep ocean seabed exploration and mapping projects.
We are an Affirmative Action/Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by country, regional or local law.
If you require an accommodation to complete the application, please contact Human Resources at (907) 745-7215 x147.
TerraSond is committed to a drug free workplace. Drug screening and background checks are required.